If you’re a customer services team manager looking to streamline processes for your team, monitor performance levels and improve overall customer satisfaction, then the reporting capabilities of service hub will save you time and make make life a lot easier for you.
There are a number of standard reports built into service hub which you can start using straightaway to track a variety of performance metrics such as the volume of support queries managed by team or individual, or the length of time contacts wait for a response from your team across platforms such as live chat and messenger.
In this video, Joan Lavery, senior inbound marketing manager, takes you through the various analytic reports that are available in HubSpot Service Hub.
If you would like to discuss HubSpot Services Hub then please click on the link to arrange a meeting.
