Analytics

Customer experience (CX) is a buyer's overall impression of the experience they had with your business. It is ...

Research from Citizens Advice found that over a single year, five and a half million (one in ten ...

Welcome to Sofia Sofia Ignatiadi has joined us as a Junior Software Engineer. Sofia recently completed CodeClan's 3 ...

HubSpot Service Hub offers sophisticated reporting capabilities and invaluable insight into your customer pain points, enabling agents to ...

Having set up several cart abandonment winning strategies for our ecommerce clients we know that HubSpot is a ...

If you're a customer services team manager looking to streamline processes for your team, monitor performance levels and ...

Ecommerce businesses are losing revenue every day. Why? They underestimate how much value their customer service teams can ...

Is your marketing team working hard to generate leads but your sales team is struggling to prioritise them? ...

"Omnichannel". What a disgusting word! Sadly it's one of those words that has gained traction as a result ...