Sales and marketing transformation for pioneering letting agent partner

Laptop with art by Maria Gronland

Ittria’s mission is to be an indispensable source of revenue-generating and money-saving services for letting agents throughout the UK.

Attacat have worked with Ittria to transform their traditional field sales operation to a digital-first approach using HubSpot.

Skills on show

PPC (Google Ads) >

Search engine optimisation >

Conversion rate optimisation >

Sales & service enablement >

Analytics >

The challenge

Prior to working with Attacat, Ittria employed a field based sales & account management team throughout the UK. There was no single source of prospect & customer data to allow for accurate reporting on sales team performance. Notes & calls were logged in notepads which did not allow the business to have any visibility on the teams performance.

There was no reporting on the effectiveness of their Google Ad spend. There was little to no other marketing in place and the website was clunky at best.

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The approach

The core of the approach has been the full implementation and integration of HubSpot Sales Hub and a website migration to transform Ittria’s sales and marketing process.

Improved messaging

Clear, credible messaging and supporting content has allowed Ittria’s remarkable offering to speak for itself.

Single customer view

Bringing all customer notes and data into one “digital” place has led to the team being able to deliver a more consistent experience.

Process automation

Automation of sales and onboarding processes ensures lead follow up is more efficient, consistent and relevant.

Live reporting

Highlighting areas of under or over performing marketing spend and team productivity has enabled continuous improvement and cost savings

The results

29%

average growth in each of the last 12 years

12

consecutive record years

£20M

revenue in 2019/2020

45%

profit growth in the last year alone

“Attacat are unique in that they've been able to bring together expertise in HubSpot customisation and online lead generation to make a really powerful sales and marketing combination. So much so that we've replaced our field sales team with inbound marketing spend only and haven't looked back since."

– PJ Darling, Owner at Ittria

Woman with laptop with art by Maria Gronland

Growth and growth

12 months into the relationship, the cost savings and increased productivity have already delivered a growth step change. With Ittria’s focus on transforming their customers’ businesses for the better, the next step of the journey promises to be another long-term Attacat relationship.

Working with another fast moving, serial entrepreneur who is unafraid to try new things represents a great learning opportunity for the Attacat team. As a business Ittria are raising standards in the letting industry for the benefit of landlords, tenants and agents. Attacat are proud to play a role in that.

Are your sales people delievering?

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Get in touch to understand how you can automate 50% of your sales process.